Please select a module ... M2.01 - Developing yourself as a team leader   M2.02 - Motivating the work team to perform   M2.03 - Planning and Monitoring work   M2.04 - Developing the work team   M2.05 - Induction and coaching in the workplace   M2.06 - Leading the work team lawfully   M2.07 - Fulfilling customer requirements   M2.08 - Providing quality to customers   M2.09 - Using Information to solve problems   M2.10 - Dealing with change in the workplace   M2.11 - Maintaining a healthy and safe work environment   M2.13 - Using resources efficiently in the workplace   M2.14 - Communicating with people outside the work team   M2.15 - Briefing the work team   M2.16 - Workplace communication   M2.17 - Workplace information systems   M2.18 - Business improvement techniques   M2.19 - Leading your work team   M2.20 - Managing yourself   M2.21 - Enterprise awareness   M2.22 - Dealing with customers lawfully   M4.01 - Understanding the Management Role   M5.06 - Becoming an Effective Leader   M5.20 - Resourcing the Workforce   Level 5 - Pre course material   All -    M5.06 - Becoming an Effective Leader   M5.20 - Resourcing the Workforce   C1.1 - Time Management   C1.2 - Identifying Self Development Needs   C1.3 - Self Development        C1.4 - Manage Own Stress    C1.5 - How to Learn   C1.6 - Effectiveness and Efficiency      C1.7 - Networking   C2.1 - Objectives   C2.2 - Problem Solving Skills   C2.3 - Briefing Skills   C2.4 - Producing Project Reports   C2.5 - Interpersonal Skills / Trust    C2.6 - Information Awareness   C2.7 - Influencing / Negotiating    C3.1 - Organisational Context                                    C3.2 - Financial Environment   C3.3 - Managing Diversity   C3.4 - Economic Environment   C3.5 - Organisational Culture    C3.6 - European/International Context    C3.7 - Ethics in Business    C3.8 - Marketing   C4.1 - Continuous Improvement   C4.2 - Planning Change   C4.3 - Promoting Change     C4.4 - Implementing Change   C4.5 - Forces for Change   C4.6 - Managing the Consequences of Change    C4.7 - Cost/Benefit Analysis   C4.8 - Customer Service   C5.1 - Understanding Customers    C5.2 - Planning Work    C5.3 - Health and Safety – Law and Practice   C5.4 - Understanding Quality   C5.5 - Delivering Quality   C5.6 - Preventing Accidents   C5.7 - The Environment   C5.8 - Statistical Process Control    C5.9 - Manage Projects   C6.1 - Performance Indicators   C6.2 - Working to a Budget    C6.3 - Understanding Costs   C6.4 - Materials    C6.5 - People as a Resource    C6.6 - Equipment    C6.7 - Security   C6.8 - Minimising Waste   C7.1 - Building the Team   C7.2 - Delegation   C7.3 - Planning Development   C7.4 - Coaching    C7.5 - Training    C7.6 - Induction    C7.7 - Supporting Individuals   C7.8 - Assessing Performance    C8.1 - Motivation   C8.2 - Managing Performance   C8.3 - Leadership   C8.4 - Minimising Stress    C8.5 - Planning to Recruit   C8.6 - Selecting the Right Person   C8.7 - Maintaining Discipline   C8.8 - Resolving Conflict   C9.1 - Communication Process    C9.2 - Communication Media   C9.3 - Non-Verbal Communication    C9.4 - Giving and Receiving Feedback   C9.5 - Meetings   C9.6 - Written Communication   C9.7 - One-to-One Communication    C9.8 - Word Processing    C10.1 - Gathering Valid Information   C10.2 - Analysing Information   C10.3 - Using Information for Decisions   C10.4 - Presenting Information      C10.5 - Maintaining Information Systems    C10.6 - IT Applications    C10.7 - Sources of information    C10.8 - Questionnaire Design and Analysis    T1.1 - Developing Yourself    T1.2 - Organising Yourself and Your Time         T1.3 - Dealing with Problems    T1.4 - Valuing Diversity      T1.5 - Dealing with Conflict     T1.6 - Continuous Improvement    T1.7 - Dealing with Change     T1.8 - Encouraging Creativity and Innovation in Your Team   T2.1 - Planning and Organising the Team’s Work      T2.2 - Identifying Responsibilities for Health and Safety      T2.3 - Using Resources Efficiently        T2.4 - Monitoring the Team’s Work      T2.5 - Fulfilling Customer Requirements     T2.6 - Organising the Team’s Resources    T2.7 - Customers' Rights and Your Team's Responsibilities   T2.8 - Collecting and Analysing Customer Feedback   T2.9 - Risk Assessment of the Team’s Work Environment   T3.1 - The Role of the Team Leader   T3.2 - Team Structures     T3.3 - Motivating the Team     T3.4 - Developing the Team   T3.5 - Coaching   T3.6 - Integrating New Team Members     T3.7 - Dealing with Performance Problems in Your Team      T3.8 - Leading the Team Lawfully       T4.1 - Effective Communication    T4.2 - Briefing the Team     T4.3 - Using Information for Action    T4.4 - Maintaining Information Systems       T4.5 - Working With People Outside the Team    T4.6 - Self-managed Teams    T4.7 - Effective Communications with External Customers    T4.8 - Making a Presentation  

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